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25 September 2010 @ 01:36 pm
Go Navy?  
So, remember this?

Well, I found the email for tech support and sent them an email.

Reply: you need to use IE. Firefox, et al. won't work.

Really? What century was this web site made, again? The nineteenth? But anyway, I tried IE. No joy. Same DB error page on login. I send another email.

Reply: ...No actual reply, but I did get an automated email with a reset password.

Uh... Okay. Tried it. No joy, same error on login.

Reply: we tried it, works fine for us.

*facepalm* Fine, I officially give up. Navy IT is completely beyond hope.

Incidentally, did I mention that they also use an invalid certificate you have to get through before you can even browse their front page? Jeebus. It actually goes past incompetence, because they also have their job listing on the USAjobs.com web site that works perfectly well, and which they go out of their way not to use, directing you to their completely broken and nonfunctional web site that probably actually requires IE 6.5 or something completely unacceptable in our newfangled modern day, what with having electricity and color TV and all that far future science fiction stuff nowadays.
 
 
 
ontogenesisontogenesis on September 25th, 2010 07:16 am (UTC)
Not that it's going to do you too much good, probably, but I wonder if you could forward this information to some Human Resources supervisor along with a record of your interactions with the delightfully unhelpful people. HR are the ones who are ultimately responsible for the quality of employees...
Douglas Triggs: bad eggdoubt72 on September 25th, 2010 08:36 am (UTC)
Meh. I'm not motivated enough to care about their incompetence beyond ridiculing them publicly.
Dustybigmog on September 25th, 2010 09:17 am (UTC)
I've heard (and you may have also) that government offices are often locked into legacy systems for various reasons. They're probably using a VAX or IBM Mainframe on the backend and the web facing application was written in 1997 and then patched (by various scraping idealists like yourself) until it became the abomination it is today.

With such a huge organization, the infrastructure has to accommodate the lowest common denominator.

Whatever the reason, you'd be stuck using those same craptacular systems and pulling your hair out over it. Why not try with Google or Microsoft of Japan? From Ai's previous posts, it sounds like Dell Japan could use some English speaking people on their staff.
Douglas Triggs: sakedoubt72 on September 25th, 2010 03:03 pm (UTC)
Actually, in this case, the errors make it pretty clear that it's a Microsoft stack, maybe five years old, not more than ten. It's a relatively new pile of fail; something like this (an internet portal for applying for Navy jobs) wouldn't have even existed before around then, there's no legacy systems to hook into.

Anyway, Google and Microsoft Japan don't hire foreigners (or at least, they don't hire anyone who doesn't have business-level Japanese). And Dell... Ai-chan's probably right that the call center is in China somewhere. As it is, well, we'll see how the rest goes.
Allison Steinastein142 on September 26th, 2010 03:26 am (UTC)
I've been contracting as a tech writer on a project involving web user interface upgrades AND integration of a couple of web-based applications. I KID YOU NOT: we were told to test on IE 7 only. If we found a defect while using FF, IE6, Chrome, or Safari, they wouldn't work the ticket.
Douglas Triggs: cateyesdoubt72 on September 27th, 2010 05:27 pm (UTC)
o_O